Privacy Policy

1. Introduction

Welcome to Glydeo ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered coaching platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address) through Google, X (Twitter), or Apple OAuth
• Profile information (skill level, equipment preferences, coaching goals)
• Video content you upload for analysis
• Feedback and survey responses you submit
• Timezone information (used to schedule communications at appropriate local times)
• Communications you send to us

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and general location information

3. How We Use Your Information

We use the collected information to:

• Provide AI-powered coaching analysis of your uploaded videos
• Generate custom coaching guides using AI and web research
• Personalize coaching feedback based on your skill level and goals
• Improve and optimize our services and AI models
• Send transactional emails such as feedback requests, weekly reports, and retention reminders
• Communicate with you about your account and our services
• Ensure the security and integrity of our platform
• Comply with legal obligations

4. Video Content

When you upload videos to Glydeo:

• Videos are stored securely in private cloud storage accessible only to you
• Videos are processed by AI services (including third-party AI providers) solely to generate your coaching feedback
• We do not use your video content for AI training, model development, or any purpose other than providing your personalized analysis
• We do not sell, share, or provide access to your video content to any third parties
• Only you have access to your uploaded videos
• You retain full ownership of your video content
• You can delete your videos and associated data at any time

5. AI Analysis Results and Profile Data

5.1 Analysis Results (Coaching Feedback)

The AI-generated coaching feedback and analysis results from your sessions may be used by Glydeo to:

• Improve and train our AI coaching models
• Enhance the quality and accuracy of our coaching feedback
• Develop new features and services
• Conduct research and analytics to improve our platform

This data may be aggregated or anonymized for these purposes. Your original video content is never used for training - only the text-based analysis results.

5.2 Profile Information

The profile information you provide (such as skill level, board type, goals, and preferences) may be used by Glydeo to:

• Personalize your coaching experience
• Train and improve our AI models
• Perform user segmentation and analytics
• Develop targeted features for different skill levels and user types
• Conduct research to improve our services

6. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase: Authentication and secure data storage
• Google/X (Twitter)/Apple: OAuth authentication
• Google Gemini: AI-powered video analysis, coaching feedback generation, and coaching guide creation. Videos and activity descriptions are sent to this provider solely for analysis and are subject to their privacy policy.
• Anthropic (Claude): Alternative AI provider for video analysis and coaching feedback. Subject to their privacy policy.
• Google Search API: Used to find expert coaching resources when generating custom coaching guides. Search queries are based on the activity you describe.
• Cloudflare R2: Secure cloud storage for uploaded videos and generated assets.
• Vercel: Hosting and deployment.
• PostHog: Product analytics for understanding user behavior and improving the product experience. PostHog may set cookies for session tracking. Data is processed in the US.
• Stripe: Payment processing for subscriptions and credit packs. Stripe may set essential cookies required for secure payment transactions.
• Polar: Payment processing. Polar may set essential cookies required for secure payment transactions.
• Resend: Transactional email delivery for feedback requests, weekly reports, and account notifications.

These services have their own privacy policies, and we encourage you to review them.

7. Cookies and Tracking

Glydeo uses minimal cookies and tracking technologies:

• Essential Cookies: We use session cookies for authentication and security. These are necessary for the Service to function and do not require consent.
• Analytics: We use PostHog for product analytics to understand how our Service is used and to improve the user experience. PostHog may set cookies for session tracking and user identification. You can opt out of analytics tracking through your browser settings.
• Payment Cookies: Our payment processors (Stripe and Polar) may set cookies necessary for secure payment processing.

We do not use advertising cookies, tracking pixels, or third-party marketing tools.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data by contacting us.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Limited access to personal data

10. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of certain data processing

To exercise these rights, please contact us at the email address below.

11. Children's Privacy

Glydeo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@glydeo.com